Love 2 Pass Driving School Terms and Conditions


Terms & Conditions

The following terms and conditions represent the basis upon which training is offered by Love 2 Pass, Reading, Driving School. The provision of training is subject to the acceptance of these terms and conditions.


1. Driving licenses and fitness to drive:
You must hold a current, valid driving license, provisional, full or international, and produce it on (or in advance of) your first training session.
You must be fit to drive with regard to legal and medical requirements.


2. Payments and Cancellation:
Tuition fees are normally payable in advance. Payment can be made by cash, or bank transfer with the permission of your instructor. Any cheques offered for payment that are subsequently refused by the bank will be subject to an administration charge of £15.00.
Payment transactions are to be at the beginning of the lesson and should this need to involve driving to a cashpoint or bank it will be done in lesson time so as not to inconvenience any pupils booked in the following slot.
If you need to cancel or re-arrange a lesson at least 48 hours notice will be required. Failure to give notice will result in a valid claim for the lesson fee to be paid in full.
Your instructor will do everything possible to ensure that your lessons start and finish on time, but reserves the right to cancel, postpone or change lesson lengths and start/finish times under certain circumstances (e.g., dangerous weather conditions). In the event of postponement fees paid in advance will be carried forward. The instructor reserves the right to cancel a lesson at short notice if it is suspected that the pupil may be unfit due to the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause his/her driving to be dangerous or illegal. In such circumstances the lesson fee will be payable.


3. Refund Policy
Refunds for lessons not taken will only be made in exceptional circumstances and entirely at the discretion of the instructor. Lessons already taken will not be refunded under any circumstances. In the event that a refund is granted any discounted rate will not apply and hours used from the block booking calculated at the standard hourly rate and the remaining value given.
No refund will be granted if 12 months have lapsed since your last lesson.
If Gift Vouchers are requested to be refunded and the refund is granted it will be refunded to the purchaser, NOT the gift recipient.


4. Gift Vouchers & Prepayment
The company will issue vouchers for lessons bought as gifts. Loss of the voucher will result in a loss of those lessons. Please keep the vouchers in a safe place. Gift Vouchers and any advance payment for block booking discounts are to be used within 12 months from date of purchase.


5. Training Location:
All sessions will start and finish at the same location unless alternative arrangements are made in advance. The instructor will determine a location for practical lessons which ensures both the pupil’s and public safety – this means that the instructor may need to drive the pupil to and from the lesson location; this journey time forms part of the lesson as paid for.


6. Bookings and Lesson duration
Your instructor will endeavor to maintain regular lesson slots at the same time each week to ensure continuity of learning, however, this cannot be guaranteed. The minimum lesson period is one hour. If, for any reason, the instructor is late for the lesson he/she will make a concerted effort to inform the pupil of the estimated time of arrival. If the delay is greater than 15 minutes this time will be credited to the pupil and when possible the lesson will be extended by the time due – if this is not possible the extra time will be carried forward to the next suitable lesson.


7. Training vehicles:
Training vehicles provided by the school are taxed, insured for the purposes of driving tuition, fully roadworthy and fitted with dual controls. Pupils who require tuition in their own vehicle must supply evidence from their motor insurer that the car is covered for lessons when being supervised by a professional instructor in return for payment; the car must also be taxed and hold a current MOT certificate where appropriate.


8. Driving tests and bookings
Practical Tests are only to be booked with the instructors prior agreement, if a test is booked without this agreement there will be no assurance a car will be available for use. Please consult your instructor where any doubt exists Your instructor reserves the right to refuse use of a driving school vehicle for test if he/she considers that provision of a vehicle could cause a risk to public safety.
If a practical test is booked on the basis of you ‘being ready in time’ your instructor reserves the right to not allow the test to go ahead if they feel your driving is not at the appropriate standard.  This is done in the first instance for your and others safety and secondly to reduce the overall cost of passing a driving test.
Where a school car is used for test, the booking period will be based upon the instructor’s normal diary schedule and the pupils location. Depending on the time of the test this will require a minimum two hour booking and possibly longer.
While your instructor will make every effort to ensure that the vehicle supplied for test will be fully road worthy and comply with all legal requirements at the start of the test, he/she cannot be held responsible for vehicle failure that occurs during the test and is not liable for consequential loss.
Your instructor cannot be held responsible for test appointments cancelled by the DVSA due to bad weather, sickness, staff shortages or other reasons. Such cancellations are beyond the control of your instructor and therefore the lesson fee and ‘use of car’ fee for the booked period will be charged. Your instructor will advise about claiming compensation from the DVSA.


9. Administration charges
If it is deemed necessary to contact a client by post and it is for administration work not normal of that to be carried out by a driving instructor a fee will be applied.  This fee will be charged at the current normal hourly rate for that instructor or part thereof.  This will only be applied if other forms of communication have not resolved any issue and advance notice of this charge will be made directly to the client.


10. Your rights:
These conditions do not affect any protection a student has under consumer legislation.
We reserve the right to change or alter any of the terms and conditions without notice, but will endeavour to inform pupils of any changes as soon as possible.

 


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